As the holiday season approaches, retailers are looking for ways to enhance their customer experience and stand out from the competition. Artificial Intelligence (AI) is at the top of everyone’s wish list to capture the hearts and wallets of consumers. But is AI really making a positive impact on the customer experience, or is it causing more harm than good?

In this webinar, we share results from the Talkdesk 2024 Holiday survey which explores both consumer and retailer sentiment on the various ways in which AI is being used in the customer experience, from chatbots to personalized recommendations. We also discuss the potential risks and concerns associated with AI, such as bias and privacy.

Watch as we dive into the naughty and nice aspects of AI and its impact on the customer experience this holiday season.