Unlock the Future of Luxury Retail for 2025

Luxury brands are accelerating their digital investments to enhance order visibility, inventory management, fulfillment, and personalized shopping experiences—online and in-store.

The Industry Playbook for Luxury uncovers what’s driving success in this competitive vertical, backed by exclusive insights from the 2023 Unified Commerce Benchmark Index for Specialty Retail.

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Unveiling Luxury Retail Insights: Data-Driven Strategies from 124 Global Brands

Built on exclusive data from the 2023 Unified Commerce Benchmark Index for Specialty Retail, this playbook dives deep into 124 global brands, spanning 11 retail segments and 280+ attributes. Real customer journeys, purchases, and returns bring these insights to life.

Discover Key Takeaways Based on the 4 Commerce Benchmarks

Search & Discovery

Effectiveness, relevance, and maturity of digital selling experiences.

Promising & Fullfillment

Availability, speed, cost, and convenience of fulfillment.

Cart & Checkout

Order personalization, inventory visibility, checkout steps and payment options, order pickup and returns.

Service & Support

Resolution, returns, customer assistance, loyalty program, and account management.

Insights from Global Brands

Discover how top-performing luxury brands are redefining excellence with digital innovation. The Industry Playbook for Luxury unveils must-have capabilities, game-changing strategies, and insights from 124 global brands.

View the playbook

Meet The Contributors

Manhattan Associates

Manhattan is a technology leader focused on improving experiences and outcomes in supply chain commerce. We provide leading software solutions for omnichannel commerce, supply chain planning and supply chain execution. Our cloud-native Manhattan Active® platform technology and unmatched industry experience help increase top-line growth and bottom-line efficiency for the world’s leading brands.

Incisiv

Incisiv is a peer-to-peer executive network and industry insights rm for
consumer industry executives navigating digital disruption.
Incisiv offers curated executive learning, digital maturity benchmarks,
and prescriptive transformation insights to clients across the consumer
and technology industry spectrum.

Google Cloud

Google Cloud is widely recognized as a global leader in delivering a secure,
open, intelligent and transformative enterprise cloud platform. Customers
across more than 150 countries trust Google Cloud’s simply engineered set
of tools and unparalleled technology to modernize their computing
environment for today’s digital world.

Zebra

A global leader respected for innovation and reliability, Zebra offers technologies that give a virtual voice to an organization’s assets, people and transactions, enabling organizations to unlock greater business value. The company’s extensive portfolio of marking and printing technologies, including RFID and real-time location solutions, illuminates mission-critical information to help customers take smarter business actions.