Pharmacy Benefit Managers face growing pressure from fragmented systems, rising costs, and increasing member expectations. This e-guide explores how AI and automation enable PBMs to reduce call center costs and differentiate service offerings in a competitive market, strengthening relationships with members, providers, and plan sponsors.

What You’ll Learn

• Key pressures PBMs face today — from bottlenecks and rising costs to member and provider frustration.
• How automation improves engagement across the pharmacy ecosystem to speed therapy access and improve satisfaction.
• Compliance essentials to safeguard sensitive data and ensure equitable access.
• Real-world use cases that demonstrate improved adherence, reduced costs, and scalable high-touch programs.
• The future outlook for PBMs and how AI can turn today’s challenges into competitive advantage.

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