Healthcare organizations are being asked to deliver faster, more convenient experiences without adding staff or complexity. Patients and members expect simple, digital interactions across scheduling, service, billing, and benefits—while internal teams are stretched thin by manual processes. AI-powered automation is now being used to handle high-volume interactions end to end, reducing friction for consumers and operational burden for healthcare organizations.

Healthcare teams are using AI to:

• Automate scheduling, service requests, and common inquiries across digital channels
• Reduce wait times and call center volume with intelligent self-service
• Streamline administrative workflows like document intake, eligibility, and billing
• Deliver timely, personalized communications using real-time context
• Free staff to focus on higher-value, human interactions

This guide explores how healthcare providers and payers are applying AI to modernize customer experiences, with practical use cases and real-world outcomes.