Challenge

A European law firm serving thousands of clients struggled with time-intensive research for complex legal/accounting questions.

Strict EU regulations, such as GDPR, required full AI explainability and traceability. Internal AI builds and vendor evaluations failed to deliver the trusted accuracy and source visibility lawyers needed.  

Solution

• Consolidated legal and accounting knowledge within the Progress Agentic RAG solution to power custom AI legal research workflows with built-in governance, traceable answers and full auditability to verify sources.


• Designed tailored retrieval strategies reflecting how lawyers search/interpret evolving legislation, ingest internal knowledge and curate external sources.


• Applied REMi (RAG Evaluation Metrics intelligence) to continuously measure and improve answer accuracy, relevance and reliability over time.

Result

• Transformed client inquiry responses for ~300 professionals with traceable, cited draft answers, enabling rapid validation vs. starting from scratch. 


• Processed thousands of questions monthly, cutting manual research time so lawyers could focus on analysis/strategy while serving the growing demand of their clients. 


• Launched monetized, client-facing AI legal assistant via secure portal, creating differentiated revenue while putting control into lawyers’ hands for final advice.