zendesk industry insights | media & entertainment

Turning High-Stakes Surges into Successes

July 9th | 9 AM PT / 12 PM ET
45 minutes | Virtual

The CX scorecard is being rewritten. Master the metrics that protect your brand.

What to expect:

Resolution, surge readiness, and trust are the new measures of leadership.

Led by Media and Entertainment experts, this session unpacks:

The three categories defining the new scorecard: surge performance, audience loyalty, and resolution quality.
What the right human-to-AI ratio looks like under pressuren.
A 6-point AI readiness checklist to benchmark where your data and automation stand today.

A live Q&A with the practitioners leading the shift.

Speakers

Cem Oz

Enterprise Account Executive, Gem Zendesk

Mike Waggoner

Senior Principal Customer Success Manager, Zendesk

Sean FitzGerald

Senior Principal Customer Success Manager, Zendesk

Turning High-Stakes Surges into Successes

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