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With customer satisfaction and personalization at the forefront of CX, companies are looking for strategies and technology to deliver on the vision of improved customer satisfaction, operational efficiencies and drive more revenue from digital services. 

The IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 provides buyers guidance on making CCM the cornerstone of a great digital experience and how CCM cloud applications provide a solid return on investment. 

Download it today to get this valuable advice and to learn more about why IDC recognizes Smart Communications as a Leader who can help make this possible.