Case Study

Banner Bank

Technology solutions support rapid growth while ensuring superior customer service.

Discover how Banner Bank, the oldest chartered commercial bank in Washington State, revolutionized its operations and customer service with cutting-edge technology solutions from Alcatel-Lucent Enterprise (ALE). 

Challenges Turned Triumphs:

In the dynamic landscape of financial institutions, responsiveness, responsibility, and reliability are paramount. Explore how Banner Bank efficiently managed customer inquiries, streamlined intra-company communications, and reduced operational costs while ensuring real-time emergency visibility.

Amid the unforeseen challenges of the global pandemic in 2020, Banner Bank swiftly transitioned 200 agents to remote work without compromising customer service excellence. The question was, how?

The Solution: ALE’s Integrated Technology Stack:

ALE delivered a holistic solution that became the backbone of Banner Bank’s success. From conferencing collaboration with OpenTouch MultiMedia Services to centralized management via OmniVista 8770 Network Management System, every aspect was seamlessly integrated.

Technical Benefits: Improved customer service, enhanced collaboration, a safer working environment, increased system availability, and rapid outage resolution.

Financial Benefits: Immediate savings in long-distance calling, with a remarkable 60% reduction in long-distance costs.

User Experience Benefits: Increased productivity through direct calling between employees and customers, especially during the transition to remote work.

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