This case study is about Centelon Solutions and its involvement in helping a leading Australian worker safety response provider improve operational efficiency through the digitalization of support processes. The client, a Health & Safety Response Solutions provider, sought to reduce non-value-adding activities, particularly in data entry, by developing a customer self-service mobile application.
The business requirements included delivering a next-gen app platform for a subscription-based model, integrating with Salesforce CRM, and implementing key features for activity management, check-ins, escalations, co-worker management, fatigue management, and vehicle information management. The proposed solution involved creating a user-friendly app for in-field users, developing it for iOS and Android platforms, and syncing data with the Salesforce-based monitoring web app.
The results showcased a 70% drop in data entry-related calls, leading to annual savings of AUD 200,000. Centelon delivered the solution on time and budget, allowing the client to roll out the app to enterprise customers within 6 months of the project kick-off.