Acer, a global company with a presence in over 160 countries, faced challenges in managing its social media accounts and delivering personalized customer care. To address this, Acer implemented Sprinklr, a unified customer experience management (CXM) platform, which provided a full view of marketing collateral and enabled customization of KPIs and metrics. As a result, Acer experienced improved customer engagement and business growth. The platform also facilitated the onboarding of new agencies and ensured brand consistency.
In this case study, you will learn how Sprinklr helped Acer grow its business by engaging more effectively with customers through its Unified-CXM platform, integrating Sprinklr Social, Sprinklr Insights, and Sprinklr Service in a single solution.