This case study is about Centelon Solutions and its involvement in a successful IT transformation for a not-for-profit charity organization. The client, a globally recognized charity operating for over 60 years, faced challenges with an outdated CRM and donation processing system. Despite receiving significant monthly donations, the existing system was prone to crashes and inefficient batch processing.

Challenges included issues with recurring donations, special handling of high-value individuals, campaign management, and integration with finance systems. Centelon Solutions stepped in after the initial project with a renowned consulting firm did not meet expectations.

The benefits achieved included a significant reduction in processing time for recurring donations, enhanced donor experience, regulatory compliance with PCI-DSS, seamless user experience through integrations, and personalized marketing communications.