A Customer Communications Management (CCM) Migration Roadmap


All too often, legacy CCM systems create roadblocks that prevent agility, making it difficult to meet today’s customers’ expectations for interactive, omnichannel experiences.  

Moving to the cloud, however, can feel daunting, especially when considering how critical certain communications are. But, with the right planning and resources, the benefits of migration to a pure-cloud CCM solution will always outweigh the costs.  

In A CCM Migration Roadmap, we explore how large enterprises can navigate the CCM migration process and specifically highlight:  

  • Business drivers that lead to migration  
  • Benefits of a cloud-based CCM solution  
  • How technology helps to alleviate typical barriers to migration 
  • How Smart Communications can help  

Check out the ebook here.