In today’s world, global disruptions and major incidents are not a question of if but of when” In this ebook, learn how PagerDuty uses PagerDuty as “customer zero”, respond to incidents more quickly, maintain customer trust through proactive communication, and drive operational excellence across our organization.

Read this ebook to read the full story and discover real-world examples of how:

• PagerDuty has become an indispensable tool for our Support teams—enhancing efficiency, accountability, and collaboration
• We use a five-step process to enhance collaboration between our support and engineering teams to ensure rapid resolution of incidents
• Optimize your incident response workflows to maintain high service levels even during widespread disruptions
• We dropped our median response times for P1 and P2 tickets to a fraction of their allowable SLA times