Seamless Integration with SmartSync: Bridging the Data Divide for Ultimate Impact

Individual software solutions in the contact center all generate data, but it’s only through their fluid exchange and activation that a contact center’s true potential is reached. There is a way to dramatically reduce administrative tasks, ensure accuracy and compliance, and improve CX by sharing and leveraging the data you already have. SmartSync does this in the NICE WFM suite by establishing a central hub to collect and exchange data from disparate systems and mobilizing their insights.

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