Transforming ITSM with Zendesk
The IT leader’s guide to reducing complexity, scaling support, and driving ROI.
Seamlessly connect with
your existing tech stack
Employee service: The modern-day IT imperative
Employee service has become a defining capability for modern IT organizations. When support is slow, fragmented, or manual, productivity suffers. When it’s seamless, intelligent, and unified, the entire business moves faster.
How leading IT teams are responding
Forward-thinking organizations are rethinking employee service from the ground up.
Teams at GitHub, DuPage County, and Calendly are leveraging the Zendesk platform to transform their employee service—unifying internal support, simplifying operations, and delivering measurable impact without adding technical debt.
Their results show what’s possible when IT service is built on a modern, AI-powered foundation.
Zendesk for Employee Service meets IT leaders where they are
Over 180,000 organizations already rely on Zendesk to deliver world-class customer experiences. Extending that same platform to employee service enables IT teams to move faster, reduce tool sprawl, and deliver consistent support across the organization.
Download our guide to learn how GitHub, Calendly, and DuPage County scaled their operations. Learn how Zendesk for Employee Service is designed to fit how IT teams work today—and scale for what’s next.
98%+
new hire CSAT
90%
reduction in support forms
99.6%
employee satisfaction (CSAT) score
95%
reduction in resolution time
2x
increase in IT service productivity
97%
reduction in first reply time
