In 2025, those who embrace human-centric AI will lead the way in shaping the future of customer service.
Join us for the CX Trends 2025 digital event, featuring insights from Nicholas Thompson, CEO of The Atlantic and host of the popular series “The Most Interesting Thing in Tech.” As an industry thought leader, Nicholas will share his unique perspective on leveraging AI for exceptional customer experiences. The event will also unpack:
- Five key trends on the minds of CX leaders
- Customer spotlights showcasing trendsetters like Calm, Carnival Corporation, and Match Group
- How to form a clear path towards improving your CX strategy with consumers
Don’t miss this opportunity to learn from Nicholas Thompson and other industry experts! Join us, and take the first step in your AI journey to become a leader in customer experience.
Get access to CX Trends 2025 digital event
thought leadership speaker
Nicholas
Thompson
CEO of The Atlantic
For years, media executive and tech journalist Nicholas Thompson has distilled his insights on the intersection of humanity and technology. Now, he’s sharing his unique perspective on the most compelling AI trends of 2025—and how to take advantage of them.
Speakers
Lauren Cerny
Head of Customer Experience
Calm
Martin van der Merwe
Assistant Vice President, Global Gaming Marketing
Carnival Corporation
Stephanie Camp
VP, Global Demand Generation Marketing
Zendesk
Meghan Hussack
Director, Strategy and Shared Services
Match Group
