Zendesk Customer Spotlight
Avon masters the HR makeover with 98% employee satisfaction
WEDNESDAY, APRIL 23 I DIGITAL EVENT - 45 min
10:00AM PT I 13:00PM ET
Learn how AVON is revolutionizing global employee services by placing human connections and seamless support first. Led by Karolina Michalska, AVON’s People Services team built a unified platform with Zendesk at its core—boosting efficiency, reducing costs, and ensuring consistency for over 5,000 employees worldwide.
The impact?
A remarkable 98.4% employee satisfaction rate
Meet the speaker
Karolina Michalska, People Services Lead, Avon
15+ years in HR and employee services, Karolina has shaped global service delivery at IBM, GE, and AVON. At AVON, Karolina has led efforts to streamline operations and cultivate a service-oriented, relationship-driven culture. Her expertise in managing legacy systems and driving innovation has been instrumental in AVON’s transformation of employee services.
Lay your groundwork for your digital transformation
Join us for an insightful, 45-minute conversation about balancing automation with a human-first approach.
What you’ll learn:
- AVON’s omni-channel evolution from direct selling to a dynamic, integrated business model.
- Scaling employee support across 32 markets, 5,000 employees, and five languages.
- Modernising legacy systems to boost efficiency and drive impact.
Why this matters
Today’s HR, IT, and Customer Service leaders face growing challenges in delivering seamless employee support. This conversation will provide valuable insights into:
- Navigating digital transformation without disrupting existing workflows.
- Break down silos and creating a unified employee experience.
- Use data-driven insights to continuously improve employee support.
Whether you’re modernizing systems, scaling operations, or driving cultural change, you’ll gain actionable insights and proven strategies that can transform your employee service.
Walk away with the confidence to modernize your HR operations—and achieve unprecedented outcomes.
