Zendesk Customer Spotlight
Avon masters the HR makeover with 98% employee satisfaction
WEDNESDAY, APRIL 23 I DIGITAL EVENT - 45 min
10:00AM PT I 13:00PM ET
Learn how AVON is revolutionizing global employee services by placing human connections and seamless support first. Led by Karolina Michalska, AVON’s People Services team built a unified platform with Zendesk at its core—boosting efficiency, reducing costs, and ensuring consistency for over 5,000 employees worldwide.
The impact?
A remarkable 98.4% employee satisfaction rate
Meet the speaker
Karolina Michalska, People Services Lead, Avon
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15+ years in HR and employee services, Karolina has shaped global service delivery at IBM, GE, and AVON. At AVON, Karolina has led efforts to streamline operations and cultivate a service-oriented, relationship-driven culture. Her expertise in managing legacy systems and driving innovation has been instrumental in AVON’s transformation of employee services.
AVON is transforming global employee support with a human-first approach.
Under the leadership of Karolina Michalska, AVON’s People Services team created a centralized platform powered by Zendesk—streamlining operations, cutting costs, and delivering consistent, high-quality support to over 5,000 employees worldwide.
The result?
A remarkable 98.4% employee satisfaction rate—and a blueprint for global digital transformation.
Discover how AVON achieved this by putting people at the heart of their digital evolution.
In this engaging 45-minute session with Karolina Michalska, you’ll learn how AVON’s People Services team scaled support across 32 markets, 5,000 employees, and five languages—all while balancing automation with a human-first approach.
What to expect:
- The inside story of AVON’s omnichannel shift—from a direct-selling model to a dynamic, integrated business approach.
- Practical strategies for modernizing legacy systems and driving measurable impact.
- Real-world insights on how to build a unified support experience that not only reduces costs but also delivers exceptional satisfaction—like AVON’s 98.4% employee approval.
Why Attend?
- Discover how to modernize employee support without disrupting workflows
- Learn to break down silos and create a unified employee experience
- Use data-driven strategies to scale, improve, and transform operations
- Gain actionable insights to drive lasting cultural and operational change
Join us and take the first step toward modern, people-centered support at scale with Zendesk.
Register now
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