How are companies evolving their loyalty strategies to keep pace with changing consumer expectations while also driving retention and growth? Mastercard commissioned Forrester Consulting to survey consumer loyalty program decision-makers in retail, restaurants, travel and hospitality, and telecommunications industries to gather their perspectives.

Companies that most successfully implement loyalty best practices — “Loyalty Leaders” — see significantly higher retention, acquisition, and revenue growth than other organizations.

Download the study to learn how your company can become a Loyalty Leader. The report covers:

• Key findings, including how most companies aren’t achieving their loyalty goals
• How loyalty leaders have achieved their loyalty goals, including double-digit revenue growth
• Best practices of advanced loyalty organizations