Writing the Modern Customer Service Platform RFP

Thinking about vetting new CX solutions, but don’t know where to start? Set yourself up for success with must-ask questions and topics to explore with this comprehensive RFP guide.

In The Essential Handbook: Writing the Modern Customer Service Platform RFP, get a thorough list of must-ask questions and areas to probe while selecting a new CX solution.

The RFP guide covers:

  • When or how generative AI is used in self-service

  • Must-haves for efficient customer interactions

  • Channel mix options; plus must-ask pricing questions

  • How the platform reduces costs and boosts profits

  • If the platform UX helps–or harms–agent efficiency

  • Capabilities for real-time metrics and reporting

  • Implementation and partnership requirements

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About Gladly: Gladly was founded with the vision of a happier world where customers are back at the center of customer service. Today, over 300 of the world’s most customer-obsessed brands — including Nordstrom, Warby Parker, Crate & Barrel, and more — deliver radically personal service and create irrational loyalty using Gladly’s AI-powered platform. Learn more at https://www.gladly.com/.

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