IT departments are quickly becoming responsible for customer trust and experience.
Elastic and ThoughtLab teamed up to survey and interview 800 IT executives to identify how they are prioritizing customer trust and customer experience.
The findings show that leaders are able to earn trust through their reliable IT infrastructure that logs, monitors, protects, and searches data in real time to deliver reliable and consistent user experiences that can scale.
Explore the three key trends IT leaders need to follow as they formulate and refine their IT infrastructure strategies to earn customer trust and improve customer experiences.