Connected Retail 2024

As inflationary pressures loom, consumers' expectations of retailers have never been higher, emphasizing the need for competitive pricing without compromising quality, services, or channel options

Inflation. It’s the word on everyone’s lips, and for retailers, it’s a double-edged sword. Consumers are more cost-conscious than ever, yet their expectations for quality, service, and omnichannel convenience haven’t budged. How do you meet those demands while keeping profit margins healthy?

The answer lies in Connected Retail 2024. This in-depth report, based on insights from a consumer survey of 1,000+ diverse US shoppers, dives deep into the current and future state of retail.

This report by CI&T highlights:

Shifting consumer expectations: What do today’s shoppers value most? How are their buying habits evolving?
The omnichannel imperative: Seamless integration across online and offline channels is no longer a nice-to-have, it’s a must-have. Discover strategies for creating a unified shopping experience.
Pricing pressures and profitability: Learn how to navigate inflationary headwinds without compromising on quality or customer satisfaction.
Innovation Inspiration: Get inspired by the retailers who are pushing the boundaries of connected retail and exceeding customer expectations.
Your roadmap to success: We’ll provide actionable recommendations to help you deliver the ideal connected experience for your customers.

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