Connectivity: Powering the Quick-Service Workforce

Connectivity: Powering the Quick-Service Workforce

The QSR industry is growing fast, meeting consumer demand for convenience, speed, and affordability. Digital innovations such as app-based ordering, self-service kiosks, and AI-driven tools have greatly enhanced customer experiences. While challenges such as labor shortages, high turnover, and rising costs threaten continued growth, 5G connectivity offers solutions to help support employees and combat high industry turnover, enabling real-time data access, targeted and personalized loyalty programs, easy and accurate order management, and reliable self-service kiosks.

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Meet Rising Demand

With the global QSR market set to reach nearly $2 trillion by 2032, the report dives into the key drivers of this growth—rising demand for speed, convenience, and value. Innovations like app-based ordering, self-service kiosks, and AI-powered tools are setting new standards for efficiency and customer satisfaction.

All About People

For retailers, the report underscores a critical lesson: strong connectivity isn’t just about technology—it’s about people. With a turnover rate of 5.5% in the QSR workforce, tools powered by 5G connectivity can streamline daily operations, reduce stress for employees, and improve job satisfaction.

Key Takeaways

Emerging Trends Shaping Retail

The global QSR market, currently valued at nearly $900 billion, is projected to double to nearly $2 trillion by 2032. This growth is fueled by rising demand for fast, convenient, and value-driven dining experiences.

Harnessing Advanced Technologies

Trends like food delivery, projected to hit $90.3 billion by 2030, self-service kiosks (preferred by 30% of customers), and loyalty-driving QSR apps are reshaping the industry, making speed and convenience more critical than ever.

Crafting Seamless Shopping Experiences

While QSRs struggle with a 5.5% turnover rate, empowering employees with real-time connectivity can improve their job satisfaction.

Sustainability as a Competitive Edge

With tools powered by strong, 5G connectivity, employees can shift focus from mundane tasks to providing excellent customer service, efficiently managing loyalty programs, food deliveries, and promotions without disruption.

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