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The future of CX is autonomous. With human-centric AI, let Zendesk guide the way for next-level autonomous interactions. Dive into the CX Trends 2025 report and discover why 73% of CX leaders believe companies embracing AI at scale will thrive in the next five years.

Lead the way into the future of CX with Zendesk

Discover the five key trends that will shape the future of customer experience.

AI-Driven Customer Support

90% of CX Trendsetters predict that 80% of customer issues will be resolved without human intervention in the coming years.

The Rise of AI Agents

Consumer trust in AI agents depends on how engaging and human-like they are. With generative AI driving rapid improvements, CX Trendsetters are adopting AI agents 4x faster than Traditionalists, enabling smarter customer interactions.

AI Assistants in Everyday Life

As AI assistants integrate into daily routines, businesses should track how consumers use them for customer service—especially via email and messaging.

The Voice AI Surge

Consumers are embracing Voice AI—over half have engaged with it and expect businesses to keep up with the trend.

Loyalty Over Traditional Metrics

CX Trendsetters now prioritize customer loyalty as the ultimate success metric in an AI-driven world.

Become a CX Trendsetter and lead the future with the CX Trends Report 2025.

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