The Frictionless Frontier: Why Grocery, Convenience, and QSR Need a Reset
Your customers stopped waiting. Did your tech stack notice?
The checkout line isn’t the only place friction lives. It lives in the gap between your forecourt and your counter. In the kiosk that can’t handle an edge case. In the age-check that pulls an associate off the floor for the hundredth time today.
For grocery, convenience, and QSR operators, these aren’t UX problems; they’re revenue problems. And the platform decisions you’re making right now are determining which side of that line.
In partnership with Diebold Nixdorf, this report provides grocery, convenience, and QSR leaders with a framework for identifying where friction is built into their current platforms and how to eliminate it before it shows up on the P&L.
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84%
of consumers prefer self-service kiosks
30%
higher ticket sizes driven by kiosk deployments
75%
reduction in human intervention with AI age estimation
Key Insights
Why Friction Compounds
And why 30 seconds at checkout now cost you more than you think.
The Triple-Threat Site
Fuel, convenience, and QSR converging, and where the seams break.
The Skeleton Crew Reality
How the right architecture multiplies your team without adding headcount.
The Velocity Framework
A 4-step leadership guide to auditing and fixing friction at the platform level you’ll be on.