How Retailers Can Lead the Future of Sustainability with Innovation & Technology

With over 70% of global consumers factoring sustainability into their purchasing decisions by 2025, the demand for eco-conscious business practices has never been greater. However, achieving sustainability in retail comes with challenges, from supply chain emissions and energy consumption to ethical sourcing and waste reduction.

This report explores the technologies, strategies, and partnerships that are shaping the future of sustainable retail. Discover how AI, IoT, and cloud-based solutions are helping businesses drive measurable progress, optimize operations, and align with evolving regulatory standards.

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Building a Greener Future in Retail

The path forward requires technology-driven solutions that enhance operational efficiency, reduce waste, and ensure compliance with ESG standards. From AI-powered analytics optimizing supply chains to IoT-driven energy management systems lowering emissions, the future of retail is being shaped by innovation and strategic investments.

Key Takeaways

THE HURDLES OF SUSTAINABILITY WITHIN RETAIL

Retailers must address a range of sustainability challenges, including reducing supply chain emissions (which account for 80% of a retailer’s carbon footprint), improving ethical sourcing, and increasing supply chain visibility.

AI & AUTOMATION FOR SUSTAINABILITY

AI-powered and automation are helping retailers minimize waste, optimize inventory, and improve energy efficiency. These technologies enable real-time decision-making, making sustainability efforts more actionable and measurable while reducing operational costs.

THE BUSINESS CASE FOR SUSTAINABILITY

Beyond compliance, sustainability initiatives are driving revenue growth. Studies show that 73% of Gen Z and Millennials are willing to pay a premium for sustainable products. Energy-efficient operations can also lead to cost reductions, with a 10% decrease in energy consumption increasing profit margins by up to 16%.

THE NEXT CHAPTER IS GREEN

The future of retail lies in sustainable business models. From circular economy initiatives and carbon-neutral operations to AI-powered supply chain transparency, forward-thinking retailers are making measurable sustainability commitments that drive long-term brand loyalty and financial success.

Meet The Experts

Kayla Broussard

Chief Technology Officer, U.S. Consumer and Travel Market, Kyndryl

With extensive experience in technology-driven retail innovation, Kayla Broussard leads Kyndryl’s efforts in AI, cloud computing, and sustainability-focused digital transformation. She helps retailers navigate regulatory pressures, operational efficiencies, and ESG compliance through advanced technology solutions.

Brandon Rael

Strategy and Operations Leader, Kyndryl

An expert in supply chain transparency and ESG compliance, Shannon Kirk Nakamoto helps retailers implement AI-powered contract intelligence to ensure ethical sourcing and sustainability commitments. She advocates for circular economy initiatives and carbon-neutral retail operations

Rajiv Mukherjee

Sustainability Services America Market Head, Cognizant

As a leader in sustainability consulting and ESG strategy, Rajiv Mukherjee specializes in helping retailers align business objectives with sustainability goals. His expertise spans ESG data frameworks, regulatory compliance, and AI-powered sustainability tracking for large-scale retail operations.

Shanthi Rajagopalan

Global Head of Strategy, WW Retail & Consumer Goods, Microsoft

Shanthi Rajagopalan is a strategic leader in digital transformation and sustainability, helping retailers leverage AI, IoT, and cloud computing to drive measurable ESG impact. Her work focuses on balancing AI-driven efficiency with sustainable IT solutions to minimize carbon footprints.