eBook: A Step-by-Step Guide to Getting Buy-In and Driving Change for CX Leaders

On average, retailers in the US DIY, drugstore, grocery, mass merchandise, and warehouse club sectors report losing 4.5% in revenue due to in-store inefficiencies. Solving these problems would drive an additional revenue opportunity for retailers in these sectors of $127.9 billion in 2024, growing to $143.3 billion in 2027, Coresight Research estimates.

In this report:

• Market Scale and Opportunity – Challenges in store planning and operations, product pricing errors and lack of real-time stock levels, store inefficiencies leading to financial losses, and the importance of tech in overcoming these challenges.

• The state of in-store retailing – opportunities to redefine operations

• Our survey findings – Implications for retailers and technology vendors

• Methodology