On-Demand Access to the Future of Customer Experience, Powered by Zendesk AI

The rules of customer service are being rewritten—by AI, by innovation, and by bold brands who are leading the charge. Watch what’s hot and trending in Customer Experience (CX) today, and how AI is infusing every conversation with real-time impact.

Welcome to What’s Next in CX

This on-demand experience brings you the top insights, real-world case studies, and breakthrough moments from Zendesk Relate 2025, the #1 global event for service excellence.

AI Is Rewiring Customer Experience—And These Experts Are Leading the Charge.

Get inside-edge insights from Forrester, The Atlantic, Harvard, and others rewriting the rules of CX.

Key takeaways:

Tips on Scaling CX with AI

See how businesses just like yours are transforming support into a growth engine with intelligent automation and smart workflows.

AI in Action

Explore how CX powerhouses like Lush, Canva, and Notion are using Zendesk AI to build faster, deeper, more human connections at scale.

Expert Insights

Hear from industry pioneers at Forrester, The Atlantic, Harvard, and more—sharing their vision for the future of customer experience.

New Innovations

Get an insider look at the latest AI capabilities built to streamline both customer and employee experiences.

Ready to turn into a CX powerhouse?

Watch this on-demand webinar and walk away with clear steps you can implement now to differentiate your brand and thrive in any market condition.

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