Ready to take retail productivity to the next level?

AI-powered assistants are already helping retailers streamline operations, from customer service and inventory planning to personalized marketing. But true transformation requires going beyond one-off task automation. The next phase is agentic AI: intelligent systems that not only assist but actively collaborate across tools, workflows, and data to drive faster, more strategic outcomes.

For retail organizations to unlock productivity at scale, AI must integrate seamlessly with the platforms employees already rely on. That’s why 64% of CEOs say that success with generative AI will depend more on people’s adoption than the technology itself (IBV). The key is making AI easier to use, and more powerful, through better orchestration and broader deployment.

In this session, you’ll learn how leading retailers are:

• Building AI agents that act with greater autonomy and context
• Scaling agentic AI across complex retail environments
• Creating unified, adaptable experiences that simplify management and protect current and future investments

Don’t miss this opportunity to explore how agentic AI can elevate productivity, enhance customer experiences, and deliver lasting value across your retail business.

Speakers: 

Raju Kattady, Vice President, IBM Technology Sales – Retail & Consumer Products

Veronica Moyer, AI Productivity Leader on IBM’s watsonx Americas GTM team

Lavina Suthenthiran, Head of Marketing, RetailWire