Zendesk industry insights

MARCH 31, 9AM PT / 12PM ET

Resolution is the New Retail Currency

Measuring what matters in an AI-driven CX era

83% of retail service leaders say resolution is the new CX currency

Retail service metrics are being rewritten in real time

Why? Because loyalty today isn’t won with more interactions; it’s earned by respecting shoppers’ time. Resolution has become the clearest signal of brand trust in an always-on retail world.

So, where do you start? Now is the time to evaluate where automation and personalization is working in your business, and focus on the metrics that matter.

What you’ll learn:

What to measure when AI reshapes the retail service experience

Why most AI pilots stall — and how retail teams make them stick

A practical framework for turning service into a retail growth engine

Speakers

James Darrall

Enterprise Account Executive
Zendesk

Renee Powell 

Senior Solutions Consultant Enterprise
Zendesk

Lindsay Simons

Global ABM Director
Zendesk

Join us live: First 150 attendees get a $30 DoorDash gift card.

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