During this one-hour digital event on January 28 at 10 AM PT / 1 PM ET, you’ll learn the five trends shaping CX, plus how to take action with insights from AI experts.
Ayesha Khanna
AI expert, Co-Founder &
CEO of Addo
Jesse Moore Perrin
Head of Customer Care & Operations BritBox
Steve Hopkins
SVP Customer Experience
Cyncly
Join us to unlock the insights you need to lead in 2026
Hear from Dr. Ayesha Khanna on AI and contextual intelligence—and their impact on CX
and business strategy.
Discover the five trends shaping the future of CX, plus how to gain a competitive edge with next-generation AI solutions.
Gain insights from CX leaders who’ve unlocked faster resolutions and richer customer interactions with AI.
Walk away with practical next steps you can put into action right away.
Get your questions answered by our live panel of Zendesk and CX experts.
Thought leadership speaker
Dr. Ayesha Khanna
CEO of Addo AI
AI entrepreneur, advisor, and author Dr. Ayesha Khanna is a global leader and visionary on the future of AI in business. Now, she joins CX Trends 2026 to share her unique insights on AI and contextual intelligence—unveiling the keys to driving customer experience and business strategy in 2026 and beyond.
Full speaker lineup
Jesse Moore Perrin
Head of Customer Care & Operations, BritBox
Steve Hopkins
SVP Customer Experience, Cyncly
Sarah Gavin
SVP Communications, Zendesk
Candace Marshall
VP Product Marketing, AI & Automation, Zendesk
