We evaluated government organizations across seven key transformation drivers: customer experience, optimized technology infrastructure, enhanced governance and compliance, use of resilient and secure systems, scaled business processes, productive employee experiences, and alignment of digital and government strategies.

While government executives see technology as an opportunity to deliver on their mission of service, our research shows that past digital initiatives have often failed to deliver the full benefits expected.

This survey reveals what the most successful government organizations, known as “Pacesetters,” are doing differently and provides actionable insights on how they can deliver on their mission of service in a new era.

The report highlights how Pacesetters approach business transformation by driving AI and scalable IT platforms, building human experiences and trust, and preparing for an evolving risk and regulatory landscape.

Download this report to learn more about how leading governments are leveraging AI-powered transformation to deliver on their missions.