How Mid-Market Retailers Can Win Peak Seasons with Flexible Payments
As shopper expectations rise and store traffic spikes during peak seasons, mid-tier retailers can’t afford checkout friction. This whitepaper explores how mobile and modular payment solutions — like mobile POS and SoftPOS — empower retailers to serve customers faster, cut transaction costs, and increase loyalty without costly overhauls.
From real-world stats to practical scorecards, this guide equips retailers with the tools to modernize and compete. Download the report now to optimize your checkout experience.
The QSR Secret Sauce to Reducing Wait Times and Growing Sales
From breakfast rushes to limited-time promos, quick-service restaurants face relentless pressure to serve faster — and smarter. With more guests ordering via mobile and more teams operating lean, outdated POS models just can’t keep up.
This whitepaper explores how mobile-first, flexible payment ecosystems are helping mid-sized QSRs increase throughput, reduce line friction, and meet enterprise-level expectations — without enterprise-level spend. Download now to uncover how mobility, kiosks, and SoftPOS can streamline service and unlock ROI.
Don’t Let Long Lines Cost You Loyalty
Every minute your shoppers wait is a minute closer to cart abandonment. Today’s customers expect flexible, frictionless checkout — not fixed lanes, slow service, or limited options. This report shows how mid-tier retailers are matching the speed of top-tier brands without breaking their budgets.
Explore proven strategies and benchmark your own operations with our Checkout Readiness Scorecard, included in your download.
The New Speed Standard: Are You Keeping Up?
QSR guests won’t wait more than 14 minutes — and 36% say slow service drives them away for good. Today’s most successful operators are transforming payment from a friction point into a growth lever. From drive-thru to dining room, flexible payment systems deliver faster lines, better upsells, and higher check sizes — even during staffing shortages.
Get the strategies, benchmarks, and scorecards designed for mid-tier QSRs ready to move fast and grow faster.
What You’ll Learn…
The Cost of Long Queues
U.S. shoppers waste 37 billion hours annually waiting in line. Learn how flexible checkout options can eliminate bottlenecks and turn wasted time into completed sales.
Why Mobile POS Drives Satisfaction
85% of retailers see higher customer satisfaction after adopting mobile POS. Find out how faster, more convenient payments keep shoppers engaged and loyal.
The Surge in Wait Times
Since 2022, average in-store wait times have climbed 61%. Discover why delays are worsening — and the proven strategies retailers are using to reverse the trend.
Reducing Transaction Costs
Mobile checkout solutions don’t just improve speed — they can cut costs. See how retailers achieve an average 17% reduction in transaction expenses.
Key Takeaways
The Cost of Slow Service
36% of diners have switched or stopped visiting a QSR due to slow service. Learn how payment bottlenecks directly impact loyalty and revenue — and what leading operators are doing to win guests back.
The Rise of Tap-to-Pay
In the U.S., 80% of card transactions are now tap-to-pay. Find out how mobile-first, contactless payments have become a baseline expectation — and why QSRs that don’t adapt risk losing customers.
The 14-Minute Threshold
The average guest will wait no more than 14 minutes before abandoning an order. Discover why every second counts and how streamlined payments keep throughput high during peak periods.
Kiosks That Drive Growth
Self-service kiosks can cut order times by up to 40% and boost average check size by 15–30%. Explore how kiosks improve efficiency, ease staffing pressure, and increase sales without expanding footprint
Contributors
Mark Bunney
Director of Go-to-Market Strategy at Ingenico
Mark brings decades of experience helping retailers adopt frictionless commerce technologies. In this report, he shares insights on how Gen Z, millennials, and Gen X differ in their payment expectations — and how to meet them without complexity
Matt Ezyk
Senior Director of Engineering, Ecommerce at Hanna Andersson
Matt explores how mid-tier retailers can deploy mobile and contactless solutions to flex with traffic and improve associate efficiency without increasing overhead.
Contributors
Patrick McIntyre
Senior Director of Retail Technology at Krispy Kreme Doughnuts
Patrick McIntyre brings firsthand operational insights from one of the world’s most beloved QSR brands. At Krispy Kreme, he focuses on retail tech strategy, helping locations balance guest experience with throughput efficiency. In this report, he speaks to the critical role of consistent service design and frictionless payments in sustaining loyalty.
Tony Walsh
Head of Retail, North America at Ingenico
Tony Walsh leads retail strategy across North America for Ingenico, working closely with enterprise and mid-market brands to deploy mobile-first payment solutions. In this report, he draws from his experience helping QSRs adopt flexible systems that improve staff efficiency, reduce bottlenecks, and keep guests moving.
How Mid-Market Retailers Can Win Peak Seasons with Flexible Payments
As shopper expectations rise and store traffic spikes during peak seasons, mid-tier retailers can’t afford checkout friction. This whitepaper explores how mobile and modular payment solutions — like mobile POS and SoftPOS — empower retailers to serve customers faster, cut transaction costs, and increase loyalty without costly overhauls.
From real-world stats to practical scorecards, this guide equips retailers with the tools to modernize and compete. Download the report now to optimize your checkout experience.
Don’t Let Long Lines Cost You Loyalty
Every minute your shoppers wait is a minute closer to cart abandonment. Today’s customers expect flexible, frictionless checkout — not fixed lanes, slow service, or limited options. This report shows how mid-tier retailers are matching the speed of top-tier brands without breaking their budgets.
Explore proven strategies and benchmark your own operations with our Checkout Readiness Scorecard, included in your download.
What You’ll Learn…
The Cost of Long Queues
U.S. shoppers waste 37 billion hours annually waiting in line. Learn how flexible checkout options can eliminate bottlenecks and turn wasted time into completed sales.
Why Mobile POS Drives Satisfaction
85% of retailers see higher customer satisfaction after adopting mobile POS. Find out how faster, more convenient payments keep shoppers engaged and loyal.
The Surge in Wait Times
Since 2022, average in-store wait times have climbed 61%. Discover why delays are worsening — and the proven strategies retailers are using to reverse the trend.
Reducing Transaction Costs
Mobile checkout solutions don’t just improve speed — they can cut costs. See how retailers achieve an average 17% reduction in transaction expenses.
Contributors
Mark Bunney
Director of Go-to-Market Strategy at Ingenico
Mark brings decades of experience helping retailers adopt frictionless commerce technologies. In this report, he shares insights on how Gen Z, millennials, and Gen X differ in their payment expectations — and how to meet them without complexity
Matt Ezyk
Senior Director of Engineering, Ecommerce at Hanna Andersson
Matt explores how mid-tier retailers can deploy mobile and contactless solutions to flex with traffic and improve associate efficiency without increasing overhead.
The QSR Secret Sauce to Reducing Wait Times and Growing Sales
From breakfast rushes to limited-time promos, quick-service restaurants face relentless pressure to serve faster — and smarter. With more guests ordering via mobile and more teams operating lean, outdated POS models just can’t keep up.
This whitepaper explores how mobile-first, flexible payment ecosystems are helping mid-sized QSRs increase throughput, reduce line friction, and meet enterprise-level expectations — without enterprise-level spend. Download now to uncover how mobility, kiosks, and SoftPOS can streamline service and unlock ROI.
The New Speed Standard: Are You Keeping Up?
QSR guests won’t wait more than 14 minutes — and 36% say slow service drives them away for good. Today’s most successful operators are transforming payment from a friction point into a growth lever. From drive-thru to dining room, flexible payment systems deliver faster lines, better upsells, and higher check sizes — even during staffing shortages.
Get the strategies, benchmarks, and scorecards designed for mid-tier QSRs ready to move fast and grow faster.
Key Takeaways
The Cost of Slow Service
36% of diners have switched or stopped visiting a QSR due to slow service. Learn how payment bottlenecks directly impact loyalty and revenue — and what leading operators are doing to win guests back.
The Rise of Tap-to-Pay
In the U.S., 80% of card transactions are now tap-to-pay. Find out how mobile-first, contactless payments have become a baseline expectation — and why QSRs that don’t adapt risk losing customers.
The 14-Minute Threshold
The average guest will wait no more than 14 minutes before abandoning an order. Discover why every second counts and how streamlined payments keep throughput high during peak periods.
Kiosks That Drive Growth
Self-service kiosks can cut order times by up to 40% and boost average check size by 15–30%. Explore how kiosks improve efficiency, ease staffing pressure, and increase sales without expanding footprint
Contributors
Patrick McIntyre
Senior Director of Retail Technology at Krispy Kreme Doughnuts
Patrick McIntyre brings firsthand operational insights from one of the world’s most beloved QSR brands. At Krispy Kreme, he focuses on retail tech strategy, helping locations balance guest experience with throughput efficiency. In this report, he speaks to the critical role of consistent service design and frictionless payments in sustaining loyalty.
Tony Walsh
Head of Retail, North America at Ingenico
Tony Walsh leads retail strategy across North America for Ingenico, working closely with enterprise and mid-market brands to deploy mobile-first payment solutions. In this report, he draws from his experience helping QSRs adopt flexible systems that improve staff efficiency, reduce bottlenecks, and keep guests moving.