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or call: +1 (845) 347-8894
Drive digital transformation with search-powered technology Matthew Minetola Chief Information Officer Elastic Boris Evelson Vice President and Principal Analyst Forrester Dan Courcy Principal Product Marketing Manager Elastic Overview Data, IT, and cybersecurity leaders are expected to drive real and measurable results from…
Observability Maturity Model eBook For many organizations, observability is becoming a critical initiative given the dramatic increase in cloud-native technologies and the resulting complexity of applications. A mature observability practice relies on a comprehensive understanding of your environment, along with…
Manage your total cost of ownership Data volumes in the cloud are growing exponentially, and increasing data volumes can lead to higher costs. But did you know that you can enjoy all the benefits of Elastic Cloud while also saving…
PRACTICAL GUIDE TO VOICE IN THE MODERN CONTACT CENTRE The role of voice has evolved. Your strategy for it should, too. As customers embrace digital channels, voice might seem hopelessly old-fashioned. It’s easy to overlook in your planning, but that’s…
MIGRATING FROM A LEGACY CONTACT CENTRE How five leading brands improved CX, EX and productivityby migrating to the cloud Moving to the cloud promises many benefits: increased resilience, agility, cost reduction, and most importantly, innovation. For some contact centres, planning…
2023 CONTACT CENTRE BUYER’S GUIDE Defining the tech that supports winning customer and employee experiences — and the trends driving adoption Focus on capabilities with long-term benefits Make choices using knowledge of industry trends Ask relevant questions of technology providers…
RECESSION-PROOF YOUR CX Explore four proven strategies to thrive through volatility In volatile times, the reflex response is to cut costs and do more with less. But cut too much — or the wrong things — and your customer experience…
The Ultimate Guide to Contract Automation and Intelligence for Asset Management Firms The benefits of contract automation & intelligence Contract automation software speeds up contract creation, negotiations, and execution. How? Machine learning and other forms of artificial intelligence reduce manual…
Prep Your Data for Analytics – Fast, Free and Frictionless Presented by: Arvind Gudipati, VP, Product at Informatica, and Makesh Renganathan, Director, Product Management at Informatica Learn About Informatica Cloud Data Integration-Free Data teams struggle with making data more accessible and reliable.…
Special Report- The Rise of Chatbots and Interactive Virtual Assistants Let’s Talk: Building Conversational AI Systems That Work Chatbots and IVRs (interactive virtual assistants) have become essential tools for customer service operations. Paralleling their increasing ability to deliver accurate, even…