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Intent as Strategy: Genesys 2025 Redefines the Customer Journey
November 4, 2025
At the heart of high-performing organisations today lies a powerful concept: AI-driven experience orchestration. It
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Tag: employee experience
What Tech Marketers Can Learn from AVON’s 98 Percent Satisfaction Rate
April 21, 2025
Imagine converging customer experience (CX), employee experience (EX), and marketing all together! Sounds difficult right?
How Zendesk Built the World’s Best AI-First Service Catering to Humans
March 27, 2025
Zendesk AI insights are built on its foundation of real-world customer contacts. It has the
Unlock Explosive Growth: How Human-Centric AI Transforms IT, HR, and Marketing
March 25, 2025
Zendesk’s AI-Powered Innovation: Transforming Industries with World-class Experiences Zendesk is the most CX-ey organization today.